Terms And Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE ACCEPTING

NOTE: By agreeing to these Terms and Conditions, you assent to the Terms and Conditions of use expressly and implicitly stated herein. The Terms and Conditions expressly and implicitly stated herein form part of a contract with Chicago Duffy, LLC DBA Chicago Boat Company (registered office: 300 North State Street, Unit EE, Chicago, Illinois, 60654) for all arrangements entered into by the party accepting these Terms and Conditions and Chicago Boat Company, LLC DBA. By submitting your reservation, you accept our pecuniary quotation and you accept, on behalf of your party, these Terms and Conditions.

Reservation Details:

Once you have completed and submitted a reservation, you will receive a confirmation email, within 2-3 hours, to the email address you entered. The payer of the reservation serves as the responsible party and signatory, therefore, must be present at the time of the reservation. For questions on this, please reach out to the rental office via email. You must thoroughly and carefully read the content of the confirmation email prior to your scheduled reservation so as to ensure its accuracy. If there are any errors or discrepancies between the confirmation email you received and the reservation you submitted, you must inform Chicago Boat Company via email or phone call, within a reasonable timeframe after any discrepancy or error between the aforementioned confirmation email and the reservation you submitted online has been realized. If you wish to change the timing of your scheduled reservation or the boat model you selected, then you, and only you as the signatory, must contact Chicago Boat Company via phone or email at least 72 hours prior to the scheduled departure time of your cruise. For purchasers of the Cancellation Protection, you will be able to cancel your cruise for any reason, up to one hour prior to your departure time for a full refund - minus any add-on fees, the one hour period is also applicable for rescheduling cruises. Please note, even with the Cancellation Protection, a reserved captain and/or tour guide must be cancelled 24 hours in advance. Changes to your original reservation will be accommodated, with reasonable effort, by Chicago Boat Company and are in no way guaranteed. You will receive both SMS and email updates regarding your reservation. Message and data rates may apply.

Payment Agreement:

The total fee of the reservation, indicated in the payment screen of the online reservation process, will be automatically charged upon booking the reservation. . If you wish to cancel or reschedule a reservation, cancel a captain or docent, this must be done via email to the Chicago Boat Company 72 hours prior to the scheduled departure time of your reservation. For reservations submitted within 24 hours of the scheduled reservation, all sales are final. Refunds or cancellations for reservations of the preceding nature will occur at the sole discretion of Chicago Boat Company. Chicago Boat Company reserves the right to cancel a reservation at the time of rental due to dangerous weather, this decision is to be made by the company. In the event a cancellation is made by Chicago Boat Company a full refund will be issued to the renter or another reservation will be scheduled at a mutually agreeable time subject to availability. If, for whatever reason, the total payment of the reservation, stated in the payment screen of the online reservation process, cannot be processed at the time such processing is set to occur (See above for payment policy), Chicago Boat Company reserves the right to cancel said reservation, based solely on these grounds, without prior notice. All efforts will be made on behalf of Chicago Boat Company to contact the renter however if attempts fail the reservation will be cancelled so as not to limit availability to other parties looking to book a rental.

Cancellation Policy:

All parties wishing to cancel their reservation must notify Chicago Boat Company via phone or email of their desire to cancel their reservation at least 72 hours prior to the reservation’s scheduled departure time. There are absolutely no exceptions. A confirmation-of-cancellation email will be sent to the email address you provided Chicago Boat Company during the process of reserving your cruise. You, as the signatory, are the only one who can cancel this reservation. If the reservation is canceled within 72 hours of the scheduled departure time, you acknowledge that Chicago Boat Company is entitled to the full payment. Full payment will include any additional fees, including, but not limited to, a captain or a tour guide. If you are using a voucher or gift certificate, you agree to the redemption of the full value of such voucher or gift certificate. Cancellations due to weather will not be accepted outside of the Cancellation Policy, however, a reschedule or time change may occur at the discretion of Chicago Boat Company at the time of the rental. I understand that 24 hours prior to my cruise, my credit card will have a $500 or $250 security deposit preauthorization. A charge will occur if, I, the renter, is found to be negligent. I am responsible to pay for, but not limited to, any damages, late returns, clean-up fees, towing fees, and fines. Before the scheduled departure of your cruise, you will be required to thoroughly and carefully read through and fill out a rental agreement. As signatory, you assert to the full range of responsibilities and duties expressly and implicitly stated in any and all contracts entered into between you, as signatory, and Chicago Boat Company. Chicago Duffy, LLC requires a major credit card to be authorized at the time of a rental, with available funds of at least $500.00 USD (or $250 with the purchase of the corresponding insurance option), be placed on file for a security deposit. The security deposit will be released in its full amount not more than 48 hours after the vessel has been returned in the same condition as it departed. The rental agreement is available for review prior to your arrival at your request, via chicagoboatcompany.com. All passengers, including the responsible party (signatory of rental agreement, terms and conditions, and cardholder of the payment), will be encouraged to thoroughly and carefully read the agreement before signing. The signatory is required to carefully watch a safety video prior to boarding and all passengers are required to give their undivided attention to a thorough on-vessel orientation by a Chicago Boat Company employee.

Right Of Reservation Changes:

Chicago Boat Company reserves the right to make changes to all reservations at its sole discretion. Chicago Boat Company will make a reasonable effort to advise affected parties of any changes to their reservation as soon as notification becomes feasible. Chicago Boat Company will make all reasonable effort to minimize the necessity of such changes. Chicago Boat Company reserves the right to cancel a reservation at its sole discretion as a result of, but not limited to, adverse weather, war, riots, terrorist activities, natural disasters, water closures [Chicago River or Lake Michigan] due to government agency decisions, or other unforeseen circumstances.

Right To Terminate Reservation:

Chicago Boat Company reserves the right, at its sole and absolute discretion, to terminate the reservation of any party who refuses or fails to comply with the instructions or orders of staff or other persons identified by Chicago Boat Company as having power to enforce its rules and regulations and whose behavior, in the opinion aforementioned persons, is likely to cause distress, damage, danger, or annoyance to other customers, staff, third party or property. Upon such termination, Chicago Boat Company is waived of any legal, or otherwise binding, responsibility or affiliation to and for terminated party.

Conditions Of Travel Arrangements:

These Terms and Conditions apply only to Chicago Boat Company and are, in no way, affiliated or representative of any Terms and Conditions established by third party vendors operating in conjunction with or in relation to Chicago Boat Company.

Contracts/Protocol At The Time Of Reservation:

Before the scheduled departure of your cruise, you will be required to thoroughly and carefully read through and fill out a rental agreement, the signatory must be present at the time of the reservation, as well as the card used to pay for the rental and a form of identification. As signatory, you assent to the full range of responsibilities and duties expressly and implicitly stated in any and all contracts entered into between you, as signatory, and Chicago Boat Company. Chicago Boat Company, LLC requires a major credit card to be authorized at the time of a rental, with available funds of at least $500.00 USD, be placed on file for the purposes of holding a security deposit. The security deposit will be refunded in its full amount, immediately after the vessel has been returned in the same condition as it departed. The rental agreement is available for review prior to your arrival at your request, via email or phone. All passengers, including the responsible party (signatory of rental agreement and terms and conditions), will be encouraged to thoroughly and carefully read the agreement before signing. All passengers are required to carefully watch a safety video prior to boarding and give their undivided attention to a thorough on-vessel orientation by a Chicago Boat Company employee.

Responsible Party:

As signatory and responsible party, it is solely your responsibility to ensure all members of your party are familiar with and consent to their obligations as stipulated by this contract and any contract entered into between the signatory/responsible party and Chicago Boat Company.

External Links:

External links on our website may be provided for your convenience, but they are beyond the control of Chicago Boat Company and the views and policies of these links are in no way representative of the views and beliefs held by Chicago Boat Company. Use or reliance on any external links and the content therein provided is solely at the risk of the person utilizing these links.

Warranties:

Chicago Boat Company makes no warranties, representations, statements or guarantees (whether express, implied, in law or residual) regarding the website.

Disclaimer Of Liability:

Chicago Boat Company shall not be responsible for and waives all liability from any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever, which may be incurred by you or any third party (including your company), as a result of, in conjunction with or in relation to, either directly or indirectly, your access and use of the website, any information contained therein, your or your company's personal information or material and information transmitted through our servers. In particular, neither the Chicago Boat Company nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof, content viewed on servers maintained, owned, and operated by Chicago Boat Company.

Conflict Of Terms:

If there is a conflict or contradiction between the provisions of this website’s terms and conditions and any other relevant terms and conditions, policies or notices, the former terms and conditions, policies or notices, which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

Severability:

Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalid, illegal, unlawful or for any reason whatsoever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect. Applicable laws (choice of venue and forum): Use of this website shall in all respects be governed by the laws of the state of Illinois, USA regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the Illinois courts located in Cook County, Illinois shall have exclusive jurisdiction over all controversies arising under this agreement and agree this venue is proper in those courts.